How Can We Help?

Find answers to common questions and get the support you need

Getting Started

How do I create an account?

Creating an account is quick and easy:

  1. Click "Get Started" on the homepage
  2. Click "Sign in with Google" button
  3. Select your Google account or enter your credentials
  4. Accept the permissions to create your account
  5. You'll be automatically signed in and taken to your dashboard
Tip: We use Google Sign-In for security and convenience. No additional password to remember!
Available on: All plans (Free, Starter, Founder, Growth, Business, Enterprise)
How do I run my first validation?

Follow these steps to validate your startup idea:

  1. Click "Get Started" and sign in with Google
  2. You'll be taken to the validation dashboard
  3. Click "New Analysis" or press the "+" button
  4. Enter your idea title (keep it short and descriptive)
  5. Fill in your detailed idea description—include target audience, problem solved, and proposed solution
  6. Click "Validate My Idea"
  7. Wait for your analysis to complete (typically under a few minutes)
Pro Tip: The more detail you provide, the better your results! Include your target market, revenue model, and unique value proposition.
Available on: All plans (Free: 2/month, Starter: 8/month, Founder: 15/month, Growth: 50/month, Business & Enterprise: Unlimited)
How do I understand my validation results?

Your validation report includes multiple sections to give you a complete picture:

  • Executive Summary: Quick overview of your idea's viability with an overall score
  • Market Analysis: TAM/SAM/SOM breakdown, market trends, and growth potential
  • Competitive Analysis: Key competitors, their strengths/weaknesses, and your differentiation opportunities
  • Financial Projections: Revenue forecasts, costs, and break-even timeline
  • Risk Assessment: Potential challenges and mitigation strategies
  • Recommendations: Actionable next steps to move forward
Important: Results are AI-generated insights. Always validate key findings with real customer conversations and professional advisors.
Available on: All plans
What do I need to get started?

All you need is:

  • A Google account for sign-in
  • Your startup idea (even a rough concept works!)
  • A few minutes to describe your idea

No credit card required for the Free plan. You can start validating immediately!

How long does a validation take?

Processing time:

  • All plans: typically under a few minutes

Processing times may vary based on idea complexity and server load.

Understanding your dashboard

Your dashboard is your command center for all startup validation activities:

Dashboard Layout

  • Top Navigation Bar: Access features, pricing, help, and your profile settings
  • Usage Stats: View remaining validations, saved ideas count, and plan details
  • Quick Actions: Start new validation, access saved ideas, or explore features
  • My Ideas Section: All your validated ideas with search and filter options
  • Smart Recommendations: AI-suggested next steps based on your activity

Key Dashboard Features

  • Idea Cards: Quick overview of each validation with score, date, and status
  • Filter & Sort: Organize by date, score, name, or status
  • Bulk Actions: Export or delete multiple ideas at once
  • Notification Center: Updates on validations, billing, and new features
Pro Tip: Use keyboard shortcuts for faster navigation. Press "?" anywhere in the app to see available shortcuts.
Available on: All plans
Saving and managing ideas

Effectively organize and manage your validated startup ideas:

Automatic Saving

Every validation you complete is automatically saved to your account. You don't need to manually save - your ideas are preserved immediately after analysis completes.

Managing Your Ideas

  1. Access "My Ideas" from the dashboard sidebar or top navigation
  2. Click any idea card to view its full analysis
  3. Use the search bar to find ideas by name or keyword
  4. Filter by date range, score range, or status
  5. Sort by newest, oldest, highest score, or alphabetically

Idea Actions

  • Rename: Click the edit icon to update the idea title
  • Duplicate: Create a copy to iterate on variations
  • Export: Download as PDF, JSON, or text format
  • Share: Generate a shareable link (Growth+)
  • Delete: Permanently remove from your account
  • Archive: Hide from main view without deleting

Storage Limits by Plan

  • Free: 1 saved idea
  • Starter: 10 saved ideas
  • Founder: 25 saved ideas
  • Growth: 100 saved ideas
  • Business & Enterprise: Unlimited saved ideas
Note: When you reach your storage limit, you'll need to delete old ideas or upgrade to save new ones.
Available on: All plans (with storage limits by tier)

Core Analysis Features

How do I use Market Intelligence Analysis?

Market Intelligence Analysis provides comprehensive market sizing and opportunity assessment for your startup idea.

  1. Run a validation analysis for your idea
  2. Navigate to the "Market Analysis" section in your results
  3. Review your TAM (Total Addressable Market), SAM (Serviceable Addressable Market), and SOM (Serviceable Obtainable Market)
  4. Check growth projections and market trends
  5. Analyze demand signals and market saturation levels
What you'll get: Market size estimates, 5-year growth projections, trend analysis, and market saturation assessment with methodology explanations.
Available on: All plans (Free: basic analysis, Starter+: detailed projections)
How do I use Competitive Analysis?

Competitive Analysis identifies and analyzes your key competitors to help you find your unique positioning.

  1. Run a validation analysis for your idea
  2. Navigate to the "Competitive Analysis" section in your results
  3. Review each competitor's profile including their strengths, weaknesses, and market position
  4. Check the SWOT positioning matrix
  5. Identify differentiation opportunities highlighted by the AI
What you'll get: Competitor profiles with SWOT analysis, market share estimates, pricing strategies, and specific opportunities where you can outperform them.
Available on: All plans (Free: 3, Starter: 5, Founder: 8, Growth: 15, Business: 25, Enterprise: 50 competitors)
How do I use Financial Projections?

Financial Projections generate the exact financials VCs want to see, including P&L forecasts and unit economics.

  1. Run a validation analysis for your idea
  2. Navigate to the "Financial Projections" section in your results
  3. Review your projected revenue, costs, and profit margins by year
  4. Analyze CAC (Customer Acquisition Cost) and LTV (Lifetime Value) metrics
  5. Check your break-even timeline and funding requirements
What you'll get: Multi-year P&L projections, CAC/LTV analysis, break-even timeline, and funding requirement estimates based on industry benchmarks.
Note: Projections are estimates based on industry averages. Always validate with your specific market data and qualified financial advisors.
Available on: All plans (Free: 1 year, Starter: 2 years, Growth+: 5 years)
Learn more about Financial Projections
How do I use Risk Assessment?

Risk Assessment identifies potential threats to your business and provides mitigation strategies before problems occur.

  1. Run a validation analysis for your idea
  2. Navigate to the "Risk Assessment" section in your results
  3. Review risks organized by category (market, technical, financial, regulatory, etc.)
  4. Check the severity and probability ratings for each risk
  5. Review recommended mitigation strategies for each identified risk
What you'll get: 10+ risk categories analyzed, severity ratings, red flag identification, and actionable mitigation strategies to protect your business.
Available on: All plans
How do I use Execution Strategy?

Execution Strategy provides a step-by-step action plan to turn your validated idea into a launched business.

  1. Complete a validation analysis for your idea
  2. Click on "Execution Plan" in the Action Tools tab
  3. Review your customized timeline with key milestones
  4. Check priority-ranked action items for each phase
  5. Use the checklist to track your progress
What you'll get: Phased action plan with milestones, timeline estimates, resource requirements, and dependencies between tasks.
Available on: Starter, Founder, Growth, Business, and Enterprise plans
Learn more about Execution Plan
How do I use SWOT Analysis?

SWOT Analysis provides a comprehensive view of your startup's strategic position:

  1. Run a validation analysis for your idea
  2. Navigate to the "Strategic Analysis" section in your results
  3. Review each quadrant: Strengths, Weaknesses, Opportunities, Threats
  4. Use the strategic recommendations to leverage strengths and address weaknesses
  5. Export the SWOT matrix for team discussions and planning

Understanding Each Quadrant

  • Strengths (Internal): What advantages does your idea have? What do you do better than competitors?
  • Weaknesses (Internal): What could you improve? What resources do you lack?
  • Opportunities (External): What trends could you take advantage of? What market gaps exist?
  • Threats (External): What obstacles do you face? What are your competitors doing?
Best Practice: Use SWOT to create actionable strategies: SO (use strengths to capture opportunities), WO (overcome weaknesses by pursuing opportunities), ST (use strengths to avoid threats), WT (minimize weaknesses and avoid threats).
Available on: All plans
How do I use Legal Considerations?

Legal Considerations helps you identify regulatory requirements and legal risks for your startup:

  1. Complete a validation analysis for your idea
  2. Navigate to the "Legal & Regulatory" section in your results
  3. Review industry-specific regulations and compliance requirements
  4. Check intellectual property considerations
  5. Note recommended legal actions and timeline

What's Covered

  • Business Formation: Entity type recommendations (LLC, C-Corp, S-Corp)
  • Intellectual Property: Patent, trademark, copyright considerations
  • Regulatory Compliance: Industry-specific requirements (HIPAA, PCI-DSS, GDPR, etc.)
  • Contracts Needed: Terms of service, privacy policy, employment agreements
  • Licenses & Permits: Business licenses, professional licenses, industry permits
Important: This is educational guidance only. Always consult with qualified legal professionals for specific advice on your situation.
Related Guides: See our Legal Guide and Compliance Guide for detailed regulatory and legal resources.
Available on: Starter, Founder, Growth, Business, and Enterprise plans
How do I use Go-to-Market Strategy?

Go-to-Market Strategy creates a customized launch plan to get your first customers:

  1. Complete a validation analysis for your idea
  2. Navigate to the "Go-to-Market" section in your results
  3. Review recommended acquisition channels for your target market
  4. Check the phased launch timeline with specific milestones
  5. Analyze customer acquisition cost estimates by channel

Strategy Components

  • Target Segments: Prioritized customer segments with profiles
  • Channel Strategy: Best channels for your audience (content, paid, partnerships, etc.)
  • Messaging Framework: Value propositions by segment
  • Launch Phases: Pre-launch, launch, and scale phases with KPIs
  • Budget Allocation: Recommended spend across channels
  • Metrics to Track: Key performance indicators for each phase
Tip: Start with one or two channels and master them before expanding. Spreading too thin is a common startup mistake.
Available on: Starter, Founder, Growth, Business, and Enterprise plans
How do I use Comparative Analysis?

Comparative Analysis lets you compare multiple startup ideas side-by-side to make better decisions:

  1. Validate at least 2 ideas you want to compare
  2. Go to "Compare Ideas" from your dashboard
  3. Select the ideas you want to compare (up to 4)
  4. Review the side-by-side comparison across all metrics
  5. Check the AI recommendation for which idea to pursue

Comparison Metrics

  • Overall Scores: Viability score comparison
  • Market Size: TAM/SAM/SOM comparison
  • Competition Level: Market saturation and competitor strength
  • Financial Potential: Revenue projections and margins
  • Risk Profile: Key risks and their severity
  • Resource Requirements: Time, money, and skills needed
Use Case: Compare variations of the same idea (different target markets or pricing models) or entirely different concepts to prioritize your best opportunity.
Available on: Free (2 ideas), Starter (3 ideas), Founder (4 ideas), Growth+ (unlimited)
How do Smart Recommendations work?

Smart Recommendations uses AI to suggest personalized next steps based on your validation results:

How It Works

  1. Complete a validation analysis
  2. Smart Recommendations appear in your results under "Recommended Actions"
  3. Each recommendation is prioritized by impact and effort
  4. Click any recommendation for detailed guidance
  5. Mark recommendations as completed to track progress

Types of Recommendations

  • Quick Wins: High-impact, low-effort actions to do immediately
  • Research Tasks: Areas needing more investigation
  • Build Tasks: Product development priorities
  • Marketing Tasks: Customer acquisition activities
  • Risk Mitigation: Actions to address identified risks

Recommendation Examples

  • "Conduct 10 customer discovery interviews in your target segment"
  • "Create a landing page to test demand before building"
  • "Research competitor pricing to validate your price point"
  • "Protect your brand name with a trademark application"
  • "Set up basic analytics before launch to track key metrics"
Pro Tip: Recommendations adapt based on your idea score. Lower scores get more foundational tasks; higher scores get scaling and growth actions.
Available on: All plans

AI Tools

What information does the AI analyze?

Our AI analyzes multiple factors:

  • Market Size & Growth: TAM/SAM/SOM breakdown, growth trends
  • Competitive Landscape: Up to 50 competitor deep-dives
  • Financial Projections: 5-year P&L, CAC/LTV analysis
  • Risks & Challenges: 10+ risk categories analyzed
  • Opportunities: Market gaps, differentiation strategies
How do I export my analysis report?

For Starter+ users:

  1. Open the analysis report you want to export
  2. Click the "Export" button at the top-right
  3. Choose format: PDF (formatted) or JSON/CSV (raw data)
  4. Download will start automatically
Note: Free users cannot export to PDF. Upgrade to Starter for PDF exports!
How do I use the AI Chat Assistant?

AI Chat lets you have a conversation about your validation results and get personalized guidance:

  1. Complete a validation analysis first
  2. Click the chat icon in your analysis results
  3. Ask follow-up questions about your results
  4. Request deeper analysis on specific sections
  5. Get strategic recommendations tailored to your idea
Example questions to ask:
  • "How can I differentiate from [competitor name]?"
  • "What's the best go-to-market strategy for my budget?"
  • "Explain the financial projections in more detail"
  • "What are the biggest risks I should address first?"

The AI remembers your validation context throughout the conversation for relevant, personalized answers.

Available on: Growth+ (unlimited)
Learn more about AI Strategy Advisor
How do I use the Voice AI Agent?

Voice AI Agent lets you talk through strategy like with a co-founder:

  1. Click the microphone icon in your dashboard
  2. Allow microphone access when prompted
  3. Start talking about your strategy or ask questions
  4. Get real-time voice feedback and guidance
  5. Ask follow-up questions naturally in conversation
Best for: Hands-free validation sessions, brainstorming, and getting quick strategic feedback while multitasking.
Available on: Growth, Business, and Enterprise plans
How do I use the Pitch Generator?

Pitch Generator creates multiple versions of your pitch for different audiences:

  1. Complete a validation analysis for your idea
  2. Navigate to the Action Tools tab
  3. Click "Generate Pitch"
  4. Select the pitch type you need (Tweet, VC Pitch, Simple Explanation)
  5. Copy and use your generated pitch
What you'll get:
  • Tweet Pitch: 280-character version for social media
  • VC Pitch: 60-second elevator pitch for investors
  • Grandma Pitch: Simple explanation anyone can understand
Available on: Starter, Founder, Growth, Business, and Enterprise plans
Learn more about Pitch Generator
How do I use the Landing Page Generator?

Landing Page Generator creates high-converting copy for your startup's landing page:

  1. Complete a validation analysis for your idea
  2. Navigate to the Action Tools tab
  3. Click "Generate Landing Page"
  4. Review and customize the generated copy sections
  5. Copy the content to use on your website builder
What you'll get:
  • Multiple headline and subheadline variations
  • Feature bullet points
  • CTA (Call-to-Action) optimization suggestions
  • Social proof sections
Available on: Starter, Founder, Growth, Business, and Enterprise plans
How do I use the Revenue Model Generator?

Revenue Model Generator helps you validate your business model and explore monetization strategies:

  1. Complete a validation analysis for your idea
  2. Navigate to the Action Tools tab
  3. Click "Generate Revenue Model"
  4. Review multiple monetization strategies suited to your business
  5. Analyze unit economics for each model
What you'll get:
  • Multiple monetization strategy options (subscription, freemium, marketplace, etc.)
  • Pricing tier recommendations
  • Unit economics analysis
  • Revenue scaling projections
Available on: Starter, Founder, Growth, Business, and Enterprise plans
Learn more about Revenue Model Generator

Premium Features

How do I use the Business Plan Generator?

The Business Plan Generator creates comprehensive, investor-ready business plans:

  1. Complete a validation analysis first
  2. Click "Generate Business Plan" in the Action Tools tab
  3. Review each section of the generated plan
  4. Customize or expand sections as needed
  5. Export as PDF to share with investors, advisors, or banks
What's included:
  • Executive summary
  • Company description and mission
  • Market analysis and opportunity
  • Competitive landscape
  • Products/services description
  • Marketing and sales strategy
  • Financial projections (5 years)
  • Team requirements and structure
  • Funding requirements and use of funds
Tip: This is a great starting point. Personalize it with your unique story, specific traction, and team backgrounds before sharing with investors.
Available on: Growth, Business, and Enterprise plans
How do I use the Hidden Costs Calculator?

The Hidden Costs Calculator reveals commonly overlooked startup expenses that can catch founders off guard:

  1. Run a validation analysis for your idea
  2. Navigate to the Action Tools tab
  3. Click "Calculate Hidden Costs"
  4. Review the comprehensive breakdown by category
  5. Factor these costs into your financial planning
What you'll get:
  • Legal fees: Entity formation, contracts, IP protection
  • Insurance: General liability, professional, D&O
  • Permits & licenses: Industry-specific requirements
  • Operational: Software, tools, services often forgotten
  • Compliance: Regulatory costs by industry and location
Why this matters: This is a unique feature no competitor offers. Understanding hidden costs early helps you raise the right amount and avoid cash flow surprises.
Related Guides: See our Accounting Guide and Banking Guide for financial planning resources.
Available on: Growth, Business, and Enterprise plans
How do I use the Security & Resilience Analysis?

Security & Resilience Analysis helps you plan enterprise-grade security from day one:

  1. Complete a validation for your startup idea
  2. Go to Action Tools and select "Security Analysis"
  3. Review your threat model and vulnerability assessment
  4. Check compliance requirements for your industry
  5. Implement the actionable security recommendations
What you'll get:
  • Data security risk assessment
  • Operational resilience analysis
  • Business continuity planning
  • Compliance requirements (GDPR, HIPAA, SOC2, etc.)
  • Prioritized mitigation strategies
Tip: Address security early. Enterprise customers often require SOC2, ISO 27001, or other compliance certifications before signing contracts.
Related Guide: See our comprehensive Security Guide for detailed security best practices and implementation strategies.
Available on: Growth, Business, and Enterprise plans
What Feature Packs are available?

Feature Packs let you add specialized tools to any plan:

  • Fundraising Pack: Investor deck generator, valuation calculator, term sheet analyzer
  • Compliance Pack: Industry-specific compliance checklists, regulatory guidance, legal document templates
  • Growth Pack: Advanced marketing tools, A/B test recommendations, growth metrics dashboard

Add packs from the Pricing page or your Account Settings. Packs are billed separately from your base plan.

How do I use the Marketing Calendar (Launchpad)?

The Marketing Launchpad generates a comprehensive marketing strategy and 4 weeks of content ready to post:

  1. Complete your validation analysis
  2. Go to Action Tools and click "Marketing Launchpad"
  3. Review recommended marketing channels for your audience
  4. Get a complete content calendar with specific posts, blog topics, and email sequences
  5. Follow the launch timeline with specific milestones
What you'll get:
  • Marketing channel recommendations
  • 4-week content calendar with specific posts
  • Launch timeline (pre-launch, launch, post-launch)
  • Budget allocation suggestions
  • KPIs and metrics to track
Tip: Content is tailored to your specific startup and target audience. You can use it directly or as a starting point for your team.
Available on: Growth, Business, and Enterprise plans
How do I use the Strategic Stress Test (VC Interrogator)?

The Strategic Stress Test acts as a brutal but constructive VC to find fatal flaws before real investors do:

  1. Complete your validation analysis first
  2. Go to Action Tools and click "Stress Test / Roast Idea"
  3. The AI will ruthlessly critique your idea, exposing every weakness and flaw
  4. You'll receive a "Path to Redemption" with concrete pivots and strategies to fix the issues

Why use it? It's better to hear harsh truths from AI than waste months building something investors will reject. Use this to bulletproof your pitch.

Available on: Growth, Business, and Enterprise plans
Learn more about VC Interrogator
How do I use Blue Ocean Analysis?

Blue Ocean Analysis helps you escape competition and find uncontested market spaces:

  1. Complete your validation analysis first
  2. Go to Action Tools and click "Blue Ocean Analysis"
  3. Review uncontested market spaces identified for your industry
  4. Analyze the value innovation mapping
  5. Get specific differentiation strategies to make competition irrelevant
What you'll get:
  • Uncontested market space opportunities
  • Value innovation mapping
  • Strategy canvas comparison
  • Actionable differentiation tactics
Available on: Growth, Business, and Enterprise plans
Learn more about Blue Ocean Finder
How do I use the Business Registration Guide?

The Business Registration Guide provides step-by-step guidance to legally launch your business:

  1. Complete your validation analysis first
  2. Go to Action Tools and click "Registration Guide"
  3. Enter your business type and location
  4. Review customized requirements for your situation
  5. Follow the step-by-step checklist to complete your registration
What you'll get:
  • Business entity selection guidance (LLC, C-Corp, S-Corp, etc.)
  • Required licenses and permits for your industry
  • Step-by-step registration checklist
  • Estimated costs and timelines
Related Guides: See also our Security Guide, Accounting Guide, Compliance Guide, Legal Guide, and Banking Guide for comprehensive startup resources.
Disclaimer: This is educational guidance only. Always consult a qualified attorney for legal advice specific to your situation.
Available on: Growth, Business, and Enterprise plans

Export & Sharing

How do I export my analysis as a PDF?

Create professional, investor-ready PDF reports of your validation analysis:

  1. Open the analysis report you want to export
  2. Click the "Export" button at the top-right of the results
  3. Select "PDF" format
  4. Choose branding options (Starter: branded, Growth+: unbranded available)
  5. Download will start automatically
What's included: Complete analysis with executive summary, market data, competitor analysis, financial projections, and recommendations in a professionally formatted document.
Available on: Starter, Founder, Growth, Business, and Enterprise plans (Free plan cannot export PDF)
How do I save and manage my ideas?

Save your validated ideas to access them anytime:

  1. After completing a validation, your idea is automatically saved
  2. Access all saved ideas from your dashboard's "My Ideas" section
  3. Click on any idea to view its full analysis
  4. Use the search/filter options to find specific ideas
  5. Delete ideas you no longer need to free up space
Storage limits:
  • Free: 1 saved idea
  • Starter: 10 saved ideas
  • Growth+: Unlimited saved ideas
Available on: All plans (with storage limits by tier)
How do I export as JSON or text format?

Export your validation data in machine-readable formats for integration with other tools:

JSON Export

  1. Open the analysis report you want to export
  2. Click the "Export" button at the top-right
  3. Select "JSON" format
  4. Choose which sections to include (or export all)
  5. Download the structured data file

Text Export

  1. Open the analysis report
  2. Click "Export" then select "Text"
  3. Get a clean, formatted text version
  4. Perfect for pasting into documents or emails

Use Cases

  • JSON: Import into spreadsheets, databases, or other analysis tools
  • JSON: Feed into your own applications via data pipeline
  • Text: Share in emails or Slack messages
  • Text: Copy into Google Docs or Notion
Available on: Starter, Founder, Growth, Business, and Enterprise plans

Understanding Results

How accurate are the results?

Our analysis is based on real-time data and industry benchmarks. However:

  • Results are predictive, not guaranteed. Markets change rapidly.
  • Accuracy improves with better input (more details = better analysis)
  • Use results as a starting point for deeper research
  • Financial projections are estimates based on industry averages
Important: Always validate AI recommendations with real customer conversations.
What is TAM/SAM/SOM?
  • TAM (Total Addressable Market): The total market demand for your product
  • SAM (Serviceable Addressable Market): The segment you can reach with your business model
  • SOM (Serviceable Obtainable Market): The realistic portion you can capture

Investors use these metrics to evaluate market opportunity. StartupVision provides methodology alongside the numbers.

How often should I re-validate my idea?

Recommended validation schedule:

  • Initial: Validate your raw idea
  • After research: Re-validate with more details (customer interviews, pricing research)
  • After MVP: Validate again with actual user data
  • Quarterly: Check for market changes and new competitors

Plans & Billing

What's included in the Free plan?

Free Plan includes:

  • 2 validations per month
  • 2 competitor analysis per validation
  • 1-year financial projections
  • Smart recommendations
  • Community support

Perfect for testing ideas and getting started. No credit card required!

How do I upgrade my plan?

Upgrading is simple:

  1. Click your profile picture in the top-right
  2. Select "Upgrade Plan"
  3. Choose Starter ($497/yr), Founder ($1,997/yr), Growth ($4,997/yr), Business ($9,997/yr), or Enterprise ($24,997+/yr)
  4. Enter your payment details (secure Stripe checkout)
  5. Your upgrade is instant!
Can I cancel anytime?

Yes! No commitments.

  • Go to Account Settings then Billing
  • Click "Cancel Subscription"
  • You'll keep access until the end of your current billing period
  • After cancellation, you'll automatically move to the Free plan
Do you offer refunds?

We do not offer refunds for partial months of service. Here's why:

  • You can try the Free plan before upgrading
  • AI processing costs are incurred immediately when you use the service
  • When you cancel, you keep access until your billing period ends

If you're experiencing technical issues, please contact support@startupvision.ai

Account Management

How do I upgrade my plan?

Upgrading unlocks more features and higher limits:

  1. Click your profile picture in the top-right corner
  2. Select "Upgrade Plan" or go to Account Settings
  3. Choose your plan: Starter ($497/yr), Founder ($1,997/yr), Growth ($4,997/yr), Business ($9,997/yr), or Enterprise ($24,997+/yr)
  4. Enter your payment details through secure Stripe checkout
  5. Your upgrade is instant—new features are available immediately!
Pro tip: Save 20% by choosing annual billing. Switch to annual from your billing settings.
Available on: All plans can upgrade to any higher tier
How do I manage my profile?

Update your account information and preferences:

  1. Click your profile picture in the top-right corner
  2. Select "Account Settings"
  3. Update your display name and preferences
  4. Manage notification settings
  5. View your usage statistics and billing history
Note: Your email is linked to your Google account and cannot be changed directly. To use a different email, sign out and sign in with a different Google account.
Available on: All plans
How do I understand my usage limits?

Track your usage to avoid running into limits:

  1. View your current usage in the dashboard header or Account Settings
  2. Check validations remaining for the current month
  3. Monitor AI Chat usage (Growth+ plans)
  4. Track saved ideas count against your limit
Monthly limits by plan:
  • Free: 2 validations, 1 saved idea
  • Starter: 8 validations, 10 saved ideas, 15 AI Chat messages
  • Founder: 15 validations, 25 saved ideas, 50 AI Chat messages
  • Growth: 50 validations, 100 saved ideas, unlimited AI Chat
  • Business: Unlimited validations, unlimited ideas, 500 API calls
  • Enterprise: Unlimited validations, unlimited ideas, 5000 API calls
Reset schedule: All monthly limits reset on the 1st of each month. You'll receive an email notification (powered by Postmark) when approaching limits.
Available on: All plans
How do I set up API access?

Integrate StartupVision into your own applications with our API:

Getting Started with API

  1. Go to Account Settings then API Access
  2. Click "Generate API Key"
  3. Copy your key (it won't be shown again)
  4. Store it securely in your application
  5. Include the key in your API request headers

API Capabilities

  • Validation API: Submit ideas programmatically and receive analysis
  • Ideas API: List, retrieve, and manage saved ideas
  • Export API: Get analysis data in JSON format
  • Webhooks: Receive notifications when validations complete

Rate Limits

  • Enterprise: 2,000 API calls per month
  • Burst limit: 10 requests per second
  • Webhook retries: 3 attempts with exponential backoff
Security Best Practices:
  • Never expose API keys in client-side code
  • Rotate keys periodically (quarterly recommended)
  • Use environment variables to store keys
  • Monitor usage for unusual patterns
Available on: Enterprise plan only
How do I downgrade my plan?

Downgrade to a lower tier when you need fewer features:

How to Downgrade

  1. Go to Account Settings then Billing
  2. Click "Change Plan"
  3. Select your new plan tier
  4. Confirm the downgrade
  5. Changes take effect at the end of your current billing period

Important Considerations

  • Saved Ideas: If you have more ideas than the new limit allows, you'll need to delete some or they'll become read-only
  • Features: Premium features become unavailable immediately
  • Exports: Download all data before downgrading to ensure you keep it
Tip: Export all your PDFs and data before downgrading, as you may lose access to some export features.
Available on: All paid plans

Troubleshooting

Common errors and solutions

Here are solutions to common issues you might encounter:

"Validation failed" or stuck loading
  • Refresh the page and try again
  • Check your internet connection
  • Try providing more detail in your idea description
  • Clear browser cache if the issue persists
"Monthly limit reached"
  • Upgrade to a higher tier for more validations
  • Wait until the 1st of next month for limit reset
  • Delete unused saved ideas to free up space
"Feature not available" message
  • This feature requires a higher tier plan
  • Click "Upgrade" to access premium features
  • Check our pricing page for feature availability
PDF export not downloading
  • Check that pop-up blockers are disabled for our site
  • Try a different browser
  • Ensure you have PDF export permission on your plan
Voice Agent microphone not working
  • Allow microphone access when prompted by browser
  • Check that no other app is using the microphone
  • Try refreshing the page
  • Test your microphone in system settings
Sign-in issues
  • Ensure third-party cookies are enabled
  • Try signing in with an incognito/private window
  • Clear browser cookies for Google and StartupVision
  • Disable browser extensions that might block sign-in
Understanding rate limiting

Rate limiting protects the service and ensures fair usage for all users:

What is Rate Limiting?

Rate limiting restricts how many requests you can make in a given time period. This prevents system overload and ensures everyone has access to the service.

Rate Limit Types

  • Monthly Validations: Based on your plan tier
  • Burst Limits: Maximum requests per minute (prevents rapid-fire submissions)
  • API Limits: For programmatic access (Enterprise only)
  • AI Chat Messages: Available on Growth+ plans

If You Hit a Rate Limit

  1. Wait for the indicated time before retrying
  2. Check your usage in Account Settings
  3. Consider upgrading if you consistently hit limits
  4. Contact support if you believe the limit is in error
Error Message: "Rate limit exceeded. Please try again in [X] minutes" - This means you've hit a burst limit. Simply wait and retry.
Browser compatibility

StartupVision works best with modern browsers:

Fully Supported Browsers

  • Chrome: Version 90 and later (recommended)
  • Firefox: Version 88 and later
  • Safari: Version 14 and later
  • Edge: Version 90 and later (Chromium-based)

Limited Support

  • Opera: Generally works but not officially tested
  • Brave: Works with shields adjusted for our domain

Not Supported

  • Internet Explorer (all versions)
  • Older browser versions not listed above

Required Browser Features

  • JavaScript enabled
  • Cookies enabled (for authentication)
  • localStorage enabled (for preferences)
  • Microphone access (for Voice Agent feature)
Tip: For the best experience, use Chrome in regular mode (not incognito) with extensions that might block functionality disabled.
Clearing cache and troubleshooting

Many issues can be resolved by clearing your browser cache:

When to Clear Cache

  • Page not loading correctly or showing old content
  • Features not working as expected
  • After we announce a major update
  • Buttons or links not responding

How to Clear Cache

Chrome: Settings > Privacy and Security > Clear browsing data > Select "Cached images and files" > Clear data
Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data > Check "Cached Web Content"
Safari: Safari menu > Settings > Privacy > Manage Website Data > Remove All
Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear

Quick Fix: Hard Refresh

  • Windows/Linux: Ctrl + Shift + R
  • Mac: Cmd + Shift + R
Note: Clearing cache won't delete your validated ideas or account data - that's stored securely on our servers.
How do I contact support?

Get help when you need it:

  • Email Support: support@startupvision.ai - Available to all users
  • Chat Support: Click the chat icon in your dashboard - Growth+ plans
  • Dedicated Support: Your account manager will contact you - Enterprise plans
Response times:
  • Free/Starter: Within 24-48 hours
  • Founder: Within 24 hours (email)
  • Growth: Within 12 hours (chat)
  • Business: Within 4 hours (priority)
  • Enterprise: Within 2 hours (dedicated)
When contacting support, please include:
  • Your account email
  • Description of the issue
  • Screenshots if applicable
  • Steps to reproduce the problem

For sales inquiries or partnership opportunities, contact: info@startupvision.ai

Account & Security

Is my startup idea safe? Do you share or sell my data?

Your ideas are completely safe. We NEVER sell your data.

Security measures:

  • All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Secure cloud infrastructure (Firebase)
  • AI processes your ideas but does NOT use them for model training
  • We never share, sell, or monetize your idea content
  • You retain full ownership of all your ideas and content

Read our full Privacy Policy.

How do I export all my data (GDPR)?

You have the right to export all your data:

  1. Go to Account Settings then Privacy
  2. Click "Export My Data"
  3. We'll email you a download link within 24 hours
  4. Download includes: profile, all ideas, analysis results, usage history

Link expires in 7 days for security.

How do I delete my account?

To permanently delete your account:

  1. Go to Account Settings then Danger Zone
  2. Click "Delete Account"
  3. Confirm deletion (this cannot be undone)
  4. Your data enters a 30-day recovery period
  5. After 30 days, all data is permanently deleted
Warning: Export your data first if you want to keep it!

Startup Resources

Banking Setup Guide Starter+

Set up your startup's financial foundation with the right banking infrastructure:

Best Banks for Startups

  • Mercury: No fees, excellent API integrations, built for startups
  • Brex: Corporate cards with high limits, no personal guarantee
  • Relay: Multiple accounts for budgeting, profit-first approach

Account Setup Checklist

  • EIN (Employer Identification Number) from IRS
  • Articles of Incorporation or Organization
  • Operating Agreement (for LLCs)
  • Government-issued ID for all account signers

Payment Processing Comparison

  • Stripe: 2.9% + $0.30 per transaction, best developer tools
  • Square: 2.6% + $0.10 in-person, great for retail
  • PayPal: 2.99% + $0.49, trusted brand recognition

Cash Flow Basics

  • Maintain 3-6 months of operating expenses in reserve
  • Separate business and personal finances completely
  • Set up automatic categorization for expenses
  • Review cash flow weekly in the early stages
Free Overview Available: Basic banking tips are visible to all users. Full guide with detailed comparisons and setup walkthroughs available on Starter+ plans.
Accounting Essentials Starter+

Master the financial fundamentals that keep your startup healthy:

Cash vs Accrual Accounting

  • Cash Basis: Record income when received, expenses when paid. Simpler for small startups under $25M revenue
  • Accrual Basis: Record when earned/incurred, regardless of payment. Required for larger companies, preferred by investors

Key Metrics to Track

  • Burn Rate: Monthly cash spent on operations. Calculate: (Starting Cash - Ending Cash) / Months
  • Runway: Months until cash runs out. Calculate: Cash Balance / Monthly Burn Rate
  • Gross Margin: (Revenue - COGS) / Revenue. Target 70%+ for SaaS
  • CAC: Customer Acquisition Cost. Sales + Marketing spend / New Customers

When to Hire a CPA

  • Revenue exceeds $100K annually
  • Raising outside funding
  • Hiring employees (not just contractors)
  • Complex entity structure or multiple states
  • Preparing for due diligence or audit

Tax Considerations by Entity

  • Sole Proprietor: Self-employment tax (15.3%), Schedule C
  • LLC: Pass-through taxation, flexibility in tax treatment
  • S-Corp: Avoid SE tax on distributions, reasonable salary required
  • C-Corp: 21% corporate rate, double taxation on dividends
Free Basics Available: Core accounting concepts accessible to all. Full guide with templates and calculation tools on Starter+ plans.
Legal Foundations Starter+

Build your startup on solid legal ground:

Entity Type Comparison

  • LLC: Flexible, pass-through taxation, limited liability. Best for: small teams, lifestyle businesses
  • C-Corp: Unlimited shareholders, preferred stock options, VC-friendly. Best for: fundraising startups
  • S-Corp: Pass-through with limited shareholders (100 max). Best for: profitable small businesses
  • Delaware C-Corp: Industry standard for VC-backed startups, established case law

IP Protection Basics

  • Trademark: Protect brand names, logos, slogans. File with USPTO ($250-$350)
  • Copyright: Automatic for original works, register for enforcement ($35-$55)
  • Patent: Protect inventions, 20-year monopoly. Provisional ($1,600) or utility ($2,000+)
  • Trade Secret: Protect confidential business info through NDAs and policies

Essential Contracts Needed

  • Founder Agreement (equity split, vesting, roles)
  • Employee/Contractor Agreement with IP assignment
  • NDA (Non-Disclosure Agreement)
  • Terms of Service & Privacy Policy
  • Customer/Client Agreement
  • SAFE or Convertible Note (for fundraising)

When to Hire a Lawyer

  • Incorporating (especially as C-Corp)
  • Raising funding or issuing equity
  • Complex contract negotiations
  • IP disputes or patent filing
  • Employment issues or terminations
Disclaimer: This is educational information only, not legal advice. Always consult a qualified attorney for your specific situation.
Cybersecurity Basics Starter+

Protect your startup and customer data from day one:

Security Checklist for Startups

  • Enable 2FA (two-factor authentication) on all accounts
  • Use a password manager (1Password, Bitwarden)
  • Encrypt laptops and mobile devices
  • Use VPN for remote work on public networks
  • Implement least-privilege access controls
  • Regular security awareness training for team
  • Automated backups with tested recovery
  • SSL/TLS certificates for all web properties

Common Threats Awareness

  • Phishing: Deceptive emails/messages to steal credentials. Train team to verify sender
  • Ransomware: Malware that encrypts data for ransom. Maintain offline backups
  • Insider Threats: Malicious or negligent employees. Implement access monitoring
  • Supply Chain: Attacks through third-party vendors. Vet all integrations
  • Social Engineering: Manipulation to gain access. Verify unusual requests

Data Protection Fundamentals

  • Classify data by sensitivity (public, internal, confidential, restricted)
  • Encrypt data at rest and in transit
  • Implement data retention and deletion policies
  • Document data flows and storage locations
  • Plan for breach notification requirements
Available on: Starter+ plans. Includes downloadable security checklist and policy templates.
Compliance Overview Starter+

Navigate regulatory requirements for your startup:

GDPR/CCPA Basics

  • GDPR (EU): Consent-based data processing, right to erasure, data portability, 72-hour breach notification
  • CCPA (California): Right to know, delete, opt-out of sale, non-discrimination
  • Key Requirements: Privacy policy, cookie consent, data subject requests process, DPA with vendors

Industry-Specific Regulations

  • FinTech: PCI-DSS (payment cards), SOX (public companies), state money transmitter licenses
  • HealthTech: HIPAA (patient data), FDA (medical devices), HITECH
  • EdTech: FERPA (student records), COPPA (children under 13)
  • SaaS: SOC 2 Type II, ISO 27001, data residency requirements

Compliance Timeline by Stage

  • Pre-seed: Privacy policy, terms of service, basic security practices
  • Seed: GDPR/CCPA compliance, employee handbook, contractor agreements
  • Series A: SOC 2 Type I, vendor risk management, security policies
  • Series B+: SOC 2 Type II, ISO 27001, industry certifications, dedicated compliance team
Tier Access: Basic compliance overview on Starter plans. Industry-specific deep dives, compliance checklists, and regulatory updates on Growth+ plans.

Still Need Help?

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