Priority Support

Availability: Business and Enterprise tiers.

Channels by tier

• Founder/Growth: email.
• Business: chat + email, priority routing.
• Enterprise: dedicated contact; optional scheduled reviews.

What to include in requests

• Summary of the issue and expected behavior.
• Steps to reproduce and timestamps (with timezone).
• Screenshots/log snippets if relevant.
• Plan/tier and whether you use SSO/API/Audit Logs.

Typical uses

• Help with API/integration setup.
• Guidance on policy generator exports.
• Questions on security/compliance package deliverables.

Boundaries

• Support is guidance; implementation and compliance remain your responsibility.
• No legal/tax/accounting advice.

Response expectations

• Business: priority over standard queues.
• Enterprise: fastest response; escalation to strategy calls if needed.